We have compiled a list of frequently asked questions to provide you with the information you need. If you have any additional inquiries, please don’t hesitate to reach out to our customer support team.

1. How do I book a trip with Go-East Travel? You can either book your desired trip online by selecting your chosen departure date in the booking calendar or you can contact our customer support team who will assist you with the booking process.
2. What is included in the trip cost? The inclusions may vary depending on the specific trip. Generally, our trip costs cover accommodation, transportation (as specified in the itinerary), some meals, guided tours, and activities as outlined in the trip details. Please refer to the trip itinerary or contact our customer support team for detailed information on what is included in your chosen trip.
3. Are flights included in the trip cost? Flights are usually not included in our trip costs unless otherwise specified. We focus on providing land-based tours, allowing you the flexibility to arrange your flights separately. However, our team can offer recommendations and assistance with flight bookings upon request.
4. Do I need a visa for the destinations offered by Go-East Travel? Visa requirements vary depending on your nationality and the specific destination. It is your responsibility to ensure you have the necessary visas and travel documents before embarking on your trip. We recommend checking the visa requirements of your chosen destination well in advance and consulting the respective embassy or consulate for the most up-to-date information.
5. What is the group size for your trips? Our group sizes vary depending on the trip and destination. We strive to maintain small group sizes to enhance the overall experience and allow for more personalized attention from our guides. Typically, our group sizes range from 6 to 16 participants, ensuring a comfortable and intimate travel atmosphere.
6. What is the level of physical fitness required for your trips? The level of physical fitness required can vary depending on the specific trip. We offer a wide range of tours suitable for different fitness levels and interests. It is important to review the trip grading and fitness requirements provided in the trip details to ensure you select a trip that aligns with your capabilities and preferences.
7. Can I customize my itinerary or extend my trip? While we strive to offer well-crafted itineraries, we understand that some travellers may have specific preferences or wish to extend their trip. We can assist you in customizing your itinerary or adding extensions based on your preferences. Please contact our customer support team to discuss your requirements and explore the available options.
8. What are your booking conditions? Our booking conditions are outlined in detail on our website. They include information regarding the booking process, payment terms, cancellation and refund policies, and other important aspects related to your reservation. We encourage you to review our Booking Conditions page for comprehensive information.
9. Are travel insurance and vaccinations required? We highly recommend obtaining comprehensive travel insurance for the duration of your trip. Travel insurance helps protect you against unforeseen circumstances, including trip cancellations, medical emergencies, and lost luggage. Vaccinations may be required or recommended for certain destinations. It is essential to consult your healthcare provider or a travel clinic to determine the necessary vaccinations for your chosen destination.
10. Can I book a single supplement for my trip? Yes, on most of our tours, you have the option to book a single supplement at an additional cost. A single supplement ensures that you have your own private accommodation throughout the trip. Please note that the availability of single supplements may vary depending on the specific trip and destination. To inquire about single supplement options for your chosen trip, please contact our customer support team. They will be happy to assist you in making the necessary arrangements.
11. Are children welcome on your trips? Yes, children are welcome on select trips. We offer family-friendly itineraries designed to cater to the needs and interests of both adults and children. Please refer to the specific trip itinerary for age restrictions, child pricing, and any special activities or accommodations available for families. If you have any specific questions or requirements regarding traveling with children, our customer support team will be delighted to provide you with the necessary information and guidance.
12. Can disabled individuals join your trips? We welcome disabled individuals on certain trips, depending on their level of disability and specific travel requirements. We strive to make travel accessible for everyone and offer trips that can accommodate various needs. However, please note that not all destinations and itineraries may be suitable for individuals with certain disabilities. We recommend contacting our customer support team to discuss your specific requirements and to inquire about the suitability of a particular trip for your needs. Our team will work with you to provide the necessary information and assistance to ensure a comfortable and enjoyable travel experience.
13. Can you accommodate dietary requirements? We understand the importance of catering to dietary requirements to ensure a pleasant and enjoyable travel experience. We strive to accommodate various dietary needs, including vegetarian, vegan, gluten-free, and food allergies. However, it is crucial to inform us of your specific dietary requirements at the time of booking or well in advance of your trip. This will allow us to make the necessary arrangements and communicate your needs to our partners, such as hotels and restaurants, to ensure appropriate meals are provided. Please note that while we make every effort to accommodate dietary requirements, there may be limitations in certain destinations or circumstances. It is essential to discuss your dietary needs with our customer support team during the booking process, so we can provide you with the best possible guidance and solutions.
14. How can I contact Go-East Travel? You can reach our customer support team by emailing us at [email protected]. We are also available by phone during business hours. For specific contact information, please visit our Contact Us page on our website.